FAQ
🛍️ Order & Shipping Information
At Aurasupply, we work to make every order experience simple and straightforward—from the moment you place your order until it arrives at your door. Here’s everything you need to know about processing, delivery, and tracking.
⏱️ Order Processing
After your order is placed, our team carefully reviews and prepares it for shipment.
Please allow 3–5 business days for processing before your order is dispatched.
Processing times do not include weekends or public holidays.
đźšš Estimated Delivery Times
🇺🇸 United States
Orders are typically shipped through reliable carriers such as USPS or FedEx and generally arrive within 15–20 business days after processing.
🌎 International Orders
International delivery generally takes approximately 15–30 business days after processing, depending on your location and local carrier.
Please note that delivery estimates can vary based on destination and carrier conditions.
⚠️ Unexpected Delays
While we do our best to keep deliveries moving, occasional delays can happen due to circumstances outside our control, including holidays, severe weather, customs processing, carrier disruptions, or other logistical issues.
We appreciate your patience if your order takes a little longer than expected.
🔍 Track Your Order
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking information.
Use your tracking number to follow your package and stay updated throughout its journey.
❌ Cancellations & Order Changes
Need to cancel your order or make a change?
You may request a cancellation within 24 hours of placing your order. Contact our support team as soon as possible so we can review your request before processing begins.
Please use “CANCEL MY ORDER” as the subject line for cancellation requests.
🏡 Shipping Address Changes
Made a mistake with your shipping address?
Contact us within 24 hours of placing your order, and we’ll do our best to make the correction before dispatch.
Once an order has shipped, we may not be able to change the address or redirect the package.
📦 Delivery Attempts
Delivery attempts are handled by the shipping carrier. If a delivery cannot be completed, the carrier may make additional attempts or return the package according to its policies.
If your tracking information shows a delivery issue, please contact us and we’ll help you review the available options.
đź’” Damaged or Defective Items
We want your order to arrive safely. If your item arrives damaged or defective, please contact us as soon as possible.
Include your order number and clear photos of the issue so our team can review it and help determine the appropriate solution.
💬 Need Help? We’re Here.
Questions about shipping, tracking, delivery, or your order?
Our support team is ready to help.