At Aurasupply, we want every order to arrive smoothly and reliably. From careful order preparation to helpful support after delivery, we’re here to make your shopping experience as simple as possible.

📦 Shipping Information

Reliable Delivery, Every Order

Once your order is placed, our team prepares it for shipment and works with trusted delivery partners to get it safely to you.

Estimated Delivery Time

• Most orders arrive within 7–14 business days from the purchase date.
• Delivery times may vary depending on product availability, destination, weather, customs, and carrier conditions.

Free Shipping

Enjoy free shipping on every order with no minimum purchase requirement and no unexpected shipping charges.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information, allowing you to monitor your package along the way.

Shipping Address Changes

Need to correct your shipping address? Contact us as soon as possible after placing your order.

📧 support@aurasupply.com

We’ll do our best to help, but changes cannot be guaranteed once your order has entered fulfillment or been shipped.

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🔄 Returns & Refunds

Your satisfaction matters to us. If your purchase isn’t right for you, our team is here to help make the return process as straightforward as possible.

14-Day Return Window

You may request a return within 14 days of receiving your order.

Return Requirements

To be eligible for a return, the item should:

• Be unused and in its original condition.
• Include the original packaging and accessories.
• Have original labels, tags, and safety seals intact where applicable.
• Show no signs of misuse, alteration, or damage after delivery.

How to Start a Return

Email our support team with:

• Your order number
• The item you wish to return
• A brief reason for your return

📧 support@aurasupply.com

Our team will review your request and provide the next steps.

💳 Refunds

After your returned item is received and inspected, approved refunds will be issued to your original payment method within 14 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

📦 Return Shipping

Return shipping costs are generally the customer’s responsibility unless the item:

• Arrived damaged
• Was defective upon arrival
• Was sent incorrectly by Aurasupply